IT Support
The I.T Professionals care for your IT infrastructure and your Business.

Unforeseen circumstances can result in computer damage or hardware failure, and this is something that in Brisbane is common with electrical storms, floods and other disasters. Although we always recommend surge protection, there are times we have computers brought to us that have suffered damage. Most computer repair firms or retail shops focus on selling you a new computer and care little about rescuing your files. The I.T Professionals make this their main focus, to restore any lost data or backup data before continuing to repair your computer. This is a service that you don't get when you buy retail.

Remote Support

There are times when simple errors can be fixed remotely. And why waste money paying a technician to travel to your premises when many software issues can be fixed remotely. The I.T Professionals provide a remote support service at a small fee, this enables us with a little bit of software to access your computer (with your authentication) and search for the fault and repair without the need to come onsite. This saves you time and money and gets your systems up and running quicker. Click here to download support software for Windows or Click here to download support software for Mac

All our computer systems come with free installation (Brisbane Metro) and 2 years onsite warranty.

Computer Security
The IT Professionals have the best solution for your Windows & Apple computers, mobile devices and servers.

Why purchase multiple pieces of software to keep your device secure when one Smart piece of software can take care of all of it, and best of all it does it all without slowing down your computer and costing you the earth. It has been proven many times that free protection does not work, in fact in many cases, people spend much more having their infected computers repaired than it would cost for protection in the first place.

The IT Professionals provide the Smart Solution for all your Antivius, Spyware, Malware, Adware, Spam and Malicious Program Protection. And the name says it all "Smart Security" by ESET. For your free trial click here or contact The IT Professionals. Licenses start from $55 but if you have multiple computers you can receive substantial discounts, and are also rewarded with more discounts when renewing your license.

The 5th generation of ESET Smart Security is a complex security suite combining antivirus and antispyware protection with personal firewall and antispam, as well as an array of enhanced security features. Unique proactive protection delivers security before new threats become public knowledge. Whether it's web-browsing, exchanging e-mails, or paying bills online, you can rely on real-time, continual and consistent level of protection from even never-before-seen forms of malware.

Remote Support

There are times when simple errors can be fixed remotely. And why waste money paying a technician to travel to your premises when many software issues can be fixed remotely. The I.T Professionals provide a remote support service at a small fee, this enables us with a little bit of software to access your computer (with your authentication) and search for the fault and repair without the need to come onsite. This saves you time and money and gets your systems up and running quicker. Click here to download support software for Windows or Click here to download support software for Mac

All our computer systems come with free installation (Brisbane Metro) and 2 years onsite warranty.

Why are we different?
What makes The I.T Professionals different from other I.T firms?

The I.T Professionals cares not just for your computers but for your business also. We realise that in a modern world, your computers play a vital role in day to day business functionality. Because of this, we don't just provide services when your computers slow down or break down, we provide preventative maintenance, with our specialised monitoring software, we can keep a close eye on your systems performance, temperatures, hard drive conditions and more.

Couple this with our regular servicing and your computers will last longer and will continue to run and optimum speeds without constant breakdowns which mean your business can grind to a holt. (see managed services for regular servicing options)

Failing to service your computer can cause it to overheat, damaging your hardware..

Computer Servicing

Without regular servicing, your car will gradually slow down, blow smoke until one morning it won't start.
Your computer needs the same care, in fact if you are a business that relies heavily on your computers / servers, then it should be a big priority.

The I.T Professionals can organise for a quarterly service to be done on your computers, notebooks and servers.
Save money by signing up to our managed services agreement and you can have your computers serviced 4 times a year as well as 1 hour free remote support for as little as $16 per month. (view our managed services plans for more information)

Our technician on arrival will run the necessary updates on all your computers including Windows, Office and your virus protection to ensure your system is fully secure and running at its optimum performance.

Next your systems will be taken outside and all dust removed from inside the computer to ensure the CPU can breathe. We also check to ensure that all cables are connected properly and that the hard drive is running correctly.

Once this is complete we wipe down any components including LCD screens, keyboards and mice. As an added service, we write up a report on your computers noting any foreseeable repairs or issues you may face as well as suggestions for future upgrades and maintenance.
This is all part of our Professional Service.